FAQ

  1. Will there be any additional shipping or deliver charges when my package arrives?
  2. When will my order ship?
  3. What is your return policy?
  4. What if the item I ordered is on 'back order'?
  5. What if my items arrive damaged?
  6. What does off road-use only mean?
  7. What courier service do you use to deliver the orders?
  8. Is tracking available?
  9. Do you ship internationally?
  10. Do you deliver to PO boxes?
  11. Do you 'price match?
  12. Are there additional fees for oversized items?

Q: Will there be any additional shipping or deliver charges when my package arrives?

No. There are no additional fees owing at delivery. Any and all brokerage, delivery and customs fees are included in your final price.  All fees will be disclosed before the item ships. 

Q: When will my order ship?

Orders typically ship within 24 hours after the order is placed. 

Q: What is your return policy?

All 'In Stock' items are fully returnable. If the product is defective, or does not fit your application as per our website then all return shipping and restock charges will be covered by us. If you decide you just no longer want the product the customer will be responsible for covering all shipping costs, including our initial shipping cost, in addition to the costs associated with shipping the product back to us. - No returns of any sort will be processed without an RMA (return merchandise authorization) number.  

Q: What if the item I ordered is on 'back order'?

Most 'back-orders' ship within 10 business days. If the product you ordered is on back order you will be notified of this, and every attempt to provide you with an accurate ETA will be provided. You have the right to cancel back orders at the time you are initially contacted. 

Q: What if my items arrive damaged?

We do our best to make sure all orders are packaged in a way to prevent damage during transit. Despite our best efforts, at times order do show up with damage. In this case we ask you contact us immediately. The courier company may want to inspect the package, so for this reason we ask you keep any and all packaging and labeling. - We will provide you with an RMA (return merchandise authorization) number which must be clearly labelled on the package. Please do not return items without an RMA number. We will also provide you with a return shipping waybill, and all related costs will be covered - We will ship out a replacement item immediately  

Q: What does off road-use only mean?

Many of our products are designed for race, or 'off-road' applications. These products are not designed for street-use, and may be illegal in some provinces or territories, or states. 

Q: What courier service do you use to deliver the orders?

We use Purolator to deliver most of our Canadian orders. Most US orders ship via UPS or Fedex.  

Q: Is tracking available?

Yes, you will receive an email as soon as your order ships which will include a Purolator tracking number.  

Q: Do you ship internationally?

Yes, we ship worldwide via USPS or Fed Ex. Customs duties and import fees to your country will vary and are the sole responsibility of the customer. Check with your local customs office for more information. Freight fees will vary depending on what parts are ordered and the size of the box(es). Please e-mail a list items you intend to order so we may calculate the best, most efficient, and least expensive method to ship your order.

Q: Do you deliver to PO boxes?

Unfortunately we do not deliver to PO boxes at this time.

Q: Do you 'price match?

We make every attempt to keep our pricing as competitive as possible. If you see an advertised price lower than our website pricing please contact us and we will make every attempt to match, if not beat the price. At times it is not always possible to match pricing, but we will do our best. Please keep in mind that we do not charge any additional fees for customs, duties or brokerage. When comparing prices, include all related fees in order to do a fair comparison.

Q: Are there additional fees for oversized items?

Yes, some oversize items may be subject to additional shipping charges. If any additional fees are warranted, the customer will first be contacted and informed of any such charges.